RETURNS, REFUNDS AND REPLACEMENT POLICY

This returns policy forms part of our standard terms and conditions of use.

Arranging Returns

If you want to return a product you have purchased from aerial-king.co.za for any reason permitted under this Returns Policy, you must in all instances notify aerial-king.co.za. When informing us of your return, please ensure that you have your invoice number ready so that we can trace your order to ensure a smooth repair/refund/replacement. Once submitted our customer care centre will contact you to confirm a collection time and date. Please note: in the instance of an erroneous delivery, please notify aerial-king.co.za within 7 days of receipt of goods for aerial-king.co.za to action a collection and redelivery of the correct goods.

IMPORTANT: Aerial-king.co.za is not able to accept the return of any products which have not gone through the above process, and/or are not accompanied by a valid invoice number. All product that have been returned must have a valid invoice number to qualify for a repair/refund/replacement. Product returned without a valid invoice number are not responsibility of aerial-king.co.za. Please treat products and packaging with reasonable care while in your possession. Aerial-king.co.za may have to hold you liable for any damage you cause to a product while in your possession. Any unauthorized aerial-king.co.za product that are sent back, attached or unattached, to/with the authorized product, are not the responsibility of aerial-king.co.za.

Preparing your products for return:

To ensure your request is processed timely and effectively, please adhere to the below requirements when returning your product:

  • Bubble wrapped or in a box
  • Product needs to be complete with no missing parts
  • Show no signs of customer abuse
  • Must be accompanied with an invoice

Failing to adhere to these requirements may result in a delay in your request or the decline of your request.

Faulty product returns:

We do our best to ensure that the products we deliver to you are of a high quality, and in good working order and without defects.

Any shortages of your order, errors, or damages made to the shipment must be notified to aerial-king.co.za within 48 hours of receipt of the order. All damages not reported to aerial-king.co.za within this time frame, will be the purchaser’s responsibility and may be subtracted from total replacement amount. Please ship the authorized product(s) with its original packaging to ensure the integrity of the product enclosed with the invoice number.

The faulty product returned will be tested by aerial-king.co.za to validate that they are indeed faulty/defective. Should the product be faulty/defective, a replacement product will be sent to you within 10 business days, free of charge. This replacement product is subject to stock availability, failing which, a full refund will be given.

Should the product prove to not be faulty/defective, customer services will liaise with the customer and the product will be held by aerial-king.co.za until a customer claims the product by covering shipping costs back to them. After a 30-day period, the product will be disposed of at aerial-king.co.za’s discretion.

Any product that is faulty within the first 6 months after the purchase date is eligible for a replacement or credit. If the product is still under warranty and already exchanged twice, the product can be credited or exchanged.

The following will NOT be regarded as a faulty product and will not entitle you to a return:

  • faults resulting from normal wear and tear;
  • damage arising from negligence, customer abuse or incorrect usage of the product;
  • damage arising from electrical surges or sea air corrosion;
  • damage arising from a failure to adequately care for the product;
  • damage arising from unauthorized alterations to the product; or

Standard Warranty

If you have received a product which turns out to be defective or otherwise of poor quality and workmanship which under normal personal, family or household use has manifested, please notify us as soon as reasonably possible after you become aware of the defect or poor quality. Provided the notification is within 1 year after delivery / collection of the product.

EXCLUSIONS TO WARRANTY AND EXTENDED WARRANTY

  1. Any accessories supplied with the product is warranted to be free from material and workmanship defects for the duration of the product warranty.
  2. The accessories should give trouble free service when used in accordance with the directions described in the instruction manual. However, the accessories will be damaged if subjected to impact, and this damage is not covered by the warranty. Such impact damage can occur either from the outside (if for example it is dropped or knocked against a hard surface), or from within (if for example foreign objects are placed within the accessories and the power is switched on).
  3. Should you need to replace an accessory during the warranty period; a claim for a free replacement will only be considered if the product (including all shards and broken parts) is returned to the nearest HOLB service centre or Aerial King Branch for examination.
  4. The remains of the accessory will be carefully examined by the relevant professionals and if it is determined (at the sole discretion of HOLB) that the damage was caused by impact, then the claim will be refused and will not be covered by the warranty.
  5. Any replacement part provided in terms of clause 4 above will become a chargeable product payable by the customer.

Repair Policy

Any product that is older than 6 months, but still covered by our warranty policy, is eligible for repair. Please note the Aerial King Warranty Terms and Conditions (link this). If the product has been repaired twice and the fault continues, the customer is eligible for credit or an exchange.

If the product that needs to be repaired is not under warranty, our service centre will contact the customer with a quotation to arrange a repair outside of the warranty. The customer will then be liable for the repair cost. If a repair cannot be made, the customer will be contacted to collect or organise a collection of their original product from our Service Department.

Please see below details for your nearest Service Department:

JHB Service Department

Pineslopes Shopping Centre
Cnr The Straight and Witkoppen Road
Fourways, Johannesburg

Tel: 087 245 0029

CPT Service Department

Unit 1 Maitland Business Park
Mowbray Road
Maitland

Tel: (021) 552 5161

DBN Service Department

510 Chris Hani Drive
(North Coast Road)
Durban
4001

Tel: (031) 303 1163

Please see below details for your nearest Aerial King Branch:

Bloemfontein Store:

22 Bree St, Noordhoek, Bloemfontein, 9301

Tel: 051 912 0012

Cape Town Store:

5 Mowbray Rd, Maitland, Cape Town, 7405

Tel: 021 552 5161

Durban Store:

Unit C8, Glenn Murray Industrial park 13 Moreland drive, Red hill, Durban North

Tel: 031 303 1163

Germiston Store:

7 Bevan Rd, Roodekop, Germiston, 1401

Tel: 011 493 6204

East London Store:

71 Devereux Ave, Berea, East London, 5241

Tel: 043 721 3190

Nelspruit Store:

10 Rapid Street, Riverside Industrial Park Unit 9 Rapid Business Park, Mbombela, 1201

Tel: 013 912 0050

Pretoria Store:

270 Witch-Hazel Ave, Highveld, Centurion, 0157

Tel: 012 912 0200

Refund Policy

We will not be able to accept the return of a product if the above conditions are not met.

If you return a defective product to us, but you fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law) refuse the return, only to replace the product that you did return, or to estimate the value of the missing accessories and parts and only to credit or refund you in respect of the returned product.

If you return a product that does not comply with this policy, you may be liable to reimburse aerial-king.co.za for the cost of collecting the product from you and the cost of having the product returned to you.

The following details will be provided by you: name and surname, contact details, EFT banking details (if required) and proof of banking. Refunds will be processed within 10 working days from the date of collection.